At Thean Y Nang Feng Shui, we strive to ensure your purchases are delivered promptly and safely.
Please read the following details about our delivery process:
1. Delivery Areas
1.1 We deliver to locations within Malaysia.
1.2 Some remote areas may incur additional charges or longer delivery times.
2. Delivery Charges
2.1 Delivery charges are calculated based on the shipping destination and weight of the order.
2.2 Final delivery costs will be displayed at checkout before payment.
3. Delivery Timeframe
3.1 Orders are typically processed within 1-3 business days after payment confirmation.
3.2 Estimated delivery times:
- Local: 3-5 business days
- International: 7-14 business days
3.3 Please note that delays may occur during holidays or due to unforeseen circumstances.
4. Tracking Your Order
4.1 Once shipped, you will receive a tracking number via email to monitor the progress of your delivery.
4.2 Please ensure your contact details and shipping address are accurate at the time of order to avoid delivery issues.
5. Failed Deliveries
5.1 If a delivery fails due to incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-delivery.
5.2 We are not liable for unclaimed packages or deliveries refused by the recipient.
6. Contact Us
For questions about your delivery or special requests, email us at enquiry@tynfengshui.com